FAQ / Help

• Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
• Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended. If you are using a mobile device, please view the screen in landscape mode.
• If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
• Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
• Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/iOS 5.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
• Minimum internet connection: 5 Mbps for seamless video playback
• Minimum screen resolution: 1024 x 768
• Allow JavaScript and Cookies
• Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
• Firewalls: Use without a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. MyHPB 2020 is not responsible for the default restrictions of your institute or company internet provider, network or state. 
• Clear your cookies and cache: If you experience any issues accessing the platform we suggest you clear your cookies and cache following the instructions found here

You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items. We recommend:

• A strong Wi-Fi connection or hardwired internet connection of at least 10 Mbps

• Disconnect from VPN or corporate networks (if possible)

• Disable ad blocker or pop-up blocker

• Close any unnecessary applications

• Refrain from browsing the internet, streaming media and/or downloading large files during this time

The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl + [scroll in or out with your mouse or keypad]. This option can also be found in the tools or view menu.

If you are using a tablet, please view in a landscape mode.

There are many things you can check:

• If you have internal speakers, make sure they are not muted

• If you have external speakers, make sure they are powered on and are not muted

• Make sure you have not lost internet connectivity

• Run a System Check on the prerequisites aforementioned

• When logged into the platform click on ‘Programme’ on the navigation bar at the right side of the screen.

• If you are in the conference Lobby, select the Grand Ballroom. 
• Delegates attending live sessions will be able to ask questions via Slido on the right of your screen.
• Before posting a question, you may opt to whether display your name or anonymously

• All sessions are recorded.
• Within two week after the conference, “On-Demand Videos” will be made available on the platform.

All presentations are available to view On Demand on the virtual conference platform until Friday, 5 March 2021, 23:59 PM (GMT+8). After this date MyHPBS reserves the right to archive On Demand content as appropriate. Copies of the slides are only available if consent has been given by the authors/presenters

Meet our exhibitors by clicking on ‘Exhibition Hall’ located in the conference Lobby. Wherever you are on the platform you can access the exhibition using the 'Exhibition' icon on the navigation bar at the right side of the screen.

To view the programme, click the ‘Programme’ on the navigation bar at the right side of your screen. You may find the sponsored symposia in the programme.

• Click on a booth to view their content including, videos, documents and other materials​
• Chat with exhibitors and share contact information.

There are various ways you can talk to exhibitors via the platform: one-to-one online chat. This can only be activated at the appropriate exhibitor booth.

One-to-one online chat: To send a one-to-one online chat message, click on the message icon to start a chat.

When you visit an exhibitor stand you may instant message the person.

• Instant messages between you and an exhibitor are saved by the exhibitor.

This conference has been accredited with 8 CPD points as per the MMC CPD Grading system.  

Following the conference, you will receive an email link to a survey form, at the same email address you used to register for the conference. The information on claiming the CPD points will be given in the survey form as well.  On completion of this evaluation form, you will be redirected to your e-certificate of attendance, which you may download. 

Visit the MyHPBS Booth in the Lobby to find out about MyHPBS activities and chat with a member of our staff team. Alternatively, visit our website at https://www.myhpbs.com

Only your full name is made visible while you access the virtual platform.

Throughout the platform you will find multiple opportunities to ask for help, to send questions during sessions. In all instances only the name is shown.

MyHPBS supplier (conference registration management and virtual platform) have established a single sign-in-experience for delegates. For ease of use delegates can use their registration profile login and password to access the Virtual Conference. MyHPBS remains the data controller.

Click on the ‘Chat’ located at the bottom of this page. During the live conference days (times advertised above), the staff will be available to assist you via the help chat function.